The customer service at this place was just an addition to their pristine-conditioned cars they have in their garaged showroom. I bought my car from them, and like advertised, there were no hidden fees; just whatever was going to the state dollar for dollar. I worked with Lou and when it came to negotiating, there was no third party involved, it was face to face, not the typical waiting at the desk while they go talk to their manager bs. I negotiated my best price and after all that, he pointed out a tiny door ding that I didn't even see and said he would take care of it before i pick up the vehicle. The service continued after i picked up the vehicle with a follow up text wondering how i was liking the car and by what day my plates would be ready for pick up. customer for life!
I recently visited two of their locations them in their Moonachie and their Staten Island location. The shared hospitality and professionalism throughout the company is impeccable. I’ve never been to a dealership where I felt more at home than this one. The amount of vehicles they have an inventory and how well they are maintained is very impressive. Each vehicle that I’ve seen at both of locations looked as good as the day it probably came off the production line. I ultimately made my decision at the Staten Island location. The staff there was very professional and very kind hearted. The honesty witness is amazing there. The staff recommendations on which vehicle they thought would be best for me was on point After I gave them to description of what I wanted. The staff is very knowledgeable about everything with their Vehicles. I’ve been recommending them to all of my friends and anybody that asks me if I know the dealership I’d highly recommend them again. I know already that I will be back to purchase another vehicle from them.
I cannot recommend this company more highly. Juan, Will and Braulio could not have been nicer or more professional. Absolutely no pressure (their inventory sells itself). Every aspect of my experience with them and my new car has been positive. Unlike other dealers, the price listed on CargGurus was the real price. No hidden costs. I will definitely use them again.
Lou gave the best service in the world. I am recommending him to everyone I know. He was very supportive, very honest, an amazing communicator, just overall a pleasure to work with. Lou sent me pictures of the car to my phone, sent me photo updates when she was detailed, helped me out with my bank. I couldn't ask for a more trust worthy person to work with, he is willing to work with customers and pull out all the stops. He even kept the shop open past hours for me to travel from my job in Queens New York. I cant say or recommend them enough, but I wouldn't buy another used car from anyone but him. Yo Lou of you're reading this thanks for everything, I appreciate you! GOOD LOOKS! -- Chris
I dealt with Lou the manager. He was extremely professional, kind, and very responsive to all my questions. My interaction with Lou was on the phone as I was not feeling well and unable to meet In person. These was no pressure that is typical of buying from a car dealer. We arrived at an mutually agreeable sale price fairly quickly for a SUV for my daughter advertised on the web site. She worked with Glenn the salesperson who was also very nice. I am 100% satisfied. I highly recommend this dealership and will buy from here again.
Bergen County Auto Group Llc is a US Car Dealer based in Moonachie, New Jersey. Bergen County Auto Group Llc is located at 114 Moonachie Ave, Moonachie, NJ 07074, USA.
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